This Month's Featured Programs:
Coaching and Leadership
-Setting clear expectations for your team
-Modeling those expectations
-How to and when to coach
-Measurement for accountability
-Rewarding top performers
-Caring enough to confront!
Lynn designs programs specific to her client’s needs. She has developed 300 modules over her last 15 years as a training consultant. Modules can be combined or added to any program to create the ideal session for your company.
The Tools of a Coach
• A good leader makes time for their team leaders. The technique of coaching shows the employees that their manager and leader is available for them. Instead of hiding out in their office they lead by walking around. They proactively seek out their employees and ask open ended questions to see how they can support, guide, stretch and help them be more successful.
• Coaches provide context and vision. They help each of their team members see the big picture and provide a sense perspective for them on how the overall team can work effectively together and how each individual can make their own contribution towards that big picture. The coach is responsible for giving everyone that direction.
• The coach transfers knowledge and perspective. A great benefit of having a good coach is the opportunity to learn from someone who has more experience than you do. A good coach transfers their knowledge and experience to their team and shows them by demonstration, training and personal attention how to be more effective.
• A good coach is a sounding board. Coaches share new ideas and approaches to solving problems and bringing in new customers with their employees. They help their employees look at new approaches to solving a problem by role plays, looking at different client reactions and through their own experience. They use active listening skills and help their employees work through issues and come up with the solutions themselves. By asking open ended questions versus giving the answers through closed questions they stretch the employee and help them to have a sense of accomplishment by coming up with the answers themselves.
• A coach obtains the needed resources for their team. Often coaches help their employees make the jump from marginal to outstanding performance simply by providing the resources their employees need. These resources can take on many forms from additional staffing, equipment, tangible assets or in some cases additional income. The coach is their advocate and the employees should feel it!
• A coach offers a helping hand. When an employee is learning a new job and is responsible for performing their workload it can often seem overwhelming. Coaches help their workers through this transition by helping them manage the workflow, perhaps reassigning duties to other employees, and being there to take off the pressure through their support.
A coach is someone that believes in their team and the team members feel it. They reinforce the positive and follow through with commitments they have made. They are good listeners and care about their team.
get your our own custom program
Contact Lynn at 360-319-6776 to schedule your custom designed program.