A PROGRESSive Sales & Service Wisdom EZine
Comments/Questions: 1-360-319-6776

Wednesday February 14, 2007
Message #0021

Happy Valentine's Day!

Please direct all calls to:


The Keys To Growth

"If you lead and no one is following, then you're only taking a walk!"

- John C Maxwell


  • Lynn has spent 30 years in the Financial Services Industry
  • For the past 10 years she has been providing custom sales, service and leadership training to organizations both large and small
  • She is an in-demand keynote speaker and member of the National Speakers' Association



Lynn's Upcoming Training Schedule:

February 26- March 2 Sales and Service Excellence Timberland Bank Lacey, WA

March 7-8 Sales and Service Excellence First Security Bank Lynwood, WA

March 25-26 Sales Institute CUNA Las Vegas, NV

April 4 Coaching and Leadership Industrial CU Bellingham, WA

April 16-17 Frandsen Financial Bank President's Conference Chandler, AZ

April 18 Coaching Workshop Industrial CU Bellingham, WA

April 23-24 Sales and Leadership Catholic Community CU Yakima, WA

April 25-28 Leadership and Teambuilding Viking Bank, Seattle, WA

May 2 Leadership and Teambuilding Industrial CU Bellingham, WA

May 3 Making the Most of Your Communication Style Illinois CU League Telecast

May 7 Women's VIP Networking Luncheon Gold Country Bank Yuba City, CA

May 8-9 Business Development Skills II Gold Country Bank Yuba City, CA

May 10 Business Development Skills II Skagit State Bank Burlington, WA

May 16-18 Progressions 6th Annual Women's Networking Conference Bellingham, WA

May 23-24 Business Development Skills II First Security Bank Lynwood, WA

May 30 Coaching Workshop Industrial CU Bellingham, WA





Stand Up, Stand Out…
Skills to Connect with Your Audience

by Lynn Giuliani


When speaking to a group of people it’s important to exude confidence. Visualize and see yourself succeeding. All great athletes and stars of most any type visualize prior to any act that might stretch them. The power of visualization is essential in delivering an effective presentation.

Before going on stage rehearse in your mind what the audience may see, feel and think about what you have to say. Make sure to have eye contact and smile. Throughout your presentation make sure to connect with each individual in the room so that they feel as if you are speaking just to them. Project confidence. If you know your material and you have practiced, it is much easier to be confident in your delivery. If you make a mistake, the audience doesn’t really know it because only you know what you planned to say!

Ask questions. To engage the audience it’s important to ask questions throughout your session. Pull them in and tweak their interests.

First ask the audience for volunteers. Those that are most outgoing and comfortable in speaking up will participate. After the room seems more comfortable and several people are participating, then ask others yourself. In this way you will create an element of surprise and keep the entire room engaged in anticipation that you might call on them.

Relax and let your audience know that “you are real”. No one likes a stuffy presenter or someone that’s too consumed with themselves. Be human, if you make a mistake laugh at yourself. The audience will enjoy you even more.

Be sure to tell stories. They should be your own stories for authenticity, but do tell them. The stories paint pictures in words and help the audience understand the situation through example.

It’s critical to see yourself as the audience sees you. Everyday is interview day and you are standing in front of a group of people with them having all the time needed to “check you out”. So before going on stage make sure you have “checked yourself out” for anything that might lack in professional packaging.

Utilize interactive exercises and breakouts. The key to any successful presentation is to mix it up. A presenter should present key points followed by questions from the audience. Breakouts sessions are an excellent way of encouraging the less active participants as they will speak up more in a smaller group.

Have materials prepared in advance as handouts for these breakout sessions. Games and brain teasers are always good. Breakouts can be in groups of 2, (a partnership), 3, 4 or in groups up to 8.

Use props but do not overuse them. If you find that you are a bit nervous or tentative about standing in front of a group, it is often helpful to have a prop such as a flip chart, graph or power point presentation. At the National Speakers Association it said that a great speaker does not need props as they should engage the audience all by themselves. However, as you are developing your skills a power point presentation to keep your focus can often give you additional confidence and therefore help your speech overall.

Have fun yourself and the audience will too. The more you project your enjoyment of the process the more the audience will have fun right along with you. Developing presentation skills is important for everyone. Practice makes perfect!

Here’s wishing you great success in communicating with others.

Lynn Giuliani


Call Lynn at 360 319-6776 or email her at lynn@progressionsinc.net

She will gladly help you with your sales success through individual sales coaching, classroom training or custom designed programs.


* Featured Book of the Month*


The Big Book of Presentation Games

-by Newstrom & Scannell

Book Description
Don't let the audience snooze through any of your presentations! How do you keep an audience from becoming bored or restless during a presentation? Find out with The Big Book of Presentation Games.

Each game in The Big Book of Presentation Games is fast, fun, creative, and easy-to-read, and easy-to-lead, and costs little or nothing. Categories also include: great session-openers; icebreakers; climate-setting games; practical jokes and tricks; audience brainteasers; motivation activities; memorable closing activities; and much more!

Get it on Amazon.com


Practice, practice practice your presentations.Remember...only you know what you plan to say-the audience doesn't. If you know your material, small errors disappear.


Copyright Progressions Inc., 2007

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Reach Lynn at:

Progressions Inc.
P.O. Box 28172
Bellingham WA 98228-0172