ABC Widgets

NEW! High-impact web conferencing and e-Learning opportunities

It's dynamic and engaging, easy to use, and always available — and best of all, you don't have to travel any further than your desktop computer! Six self-directed modules(unlimited use within any organization)

webinar

Early Bird Special Save $100.00: Start your year off with training and support for your team. Invest in the "Building your Business One Happy Customer at a Time" the Six Part Self Administered Webinar Series. Use these valuable webinars individually or in a team meeting. They are as simple as opening an email and walk you through exercises and valuable steps in growing your business. Listen to them anytime that's most convenient to you. One price for an entire company...a great value. Only $395.00 during the month of January $495.00 thereafter.
Email or call Lynn today!

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New conferences..coming in 2009

chrysalis inn

Plan ahead for Lynn's special one or two day workshops that are being offered for the first time in this intimate, elegant setting. Learn from others in a beautiful and dynamic hotel & day spa, The Chrysalis Inn, on Bellingham's waterfront.

conference calendar

April 16, 2009: Sales and Service Excellence
This is a full-day highly interactive program designed for all employees of your company.  It takes the participant through the sales process with a myriad of breakouts, role-plays and exercises.

April 17, 2009: Coaching and Leadership
This session provides both skill sets and understanding of the importance of setting clear expectations, one on one coaching, modeling the desired behaviors, caring enough to confront difficult situations, measurement and rewards with recognition. This full-day session is a must for any company embracing change.

Deadline Reminder: Reserve your space now for the April sessions. Payment due Feb. 15th

September 10, 2009: Sales and Service Excellence
(repeat of April 16 class)

September 11, 2009: Presentation Skills
Hone your speaking skills and build your confidence in this fun-filled interactive class .

Price: only $295.00 each day which includes gourmet lunch at Fino's Fine Dining

Who should attend?

Sales and Service Excellence:

*Leaders wanting to develop their skills to teach and inspire their team
*Anyone with direct customer contact
*Progressions clients with new employees who have not yet taken this course
*Anyone wishing to increase their sales and build relationships

Coaching and Leadership Skills :

*New managers and supervisors
*Leaders wanting to improve their communication and coaching skills
*Leaders wanting to motivate their team
*Leaders wanting to instill accountabiltiy and increase productivity with their team
*Leaders wanting to learn from others and network with other industries
*Progressions clients with new leaders who have not yet taken this course

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This Month's Featured Program:

Building Customer Loyalty
(half day program ideal for any front line employee)

-Understanding our own loyalty factors
-Building trust and confidence "be a one stop shop"
-Follow up is "King"
-Being indispensable
-Deepening your relationships "Be their first choice!"

Lynn designs programs specific to her client’s needs. She has over 100 modules which can be combined or added to any program to create the ideal session for your company. 

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Special Note from Lynn:
With our economy struggling customer service excellence becomes more important than ever. Simply put, there is less to spend and the consumer is measuring their expenditures carefully and comparing services more than ever before. Make sure you remain #1 on their choice list by making your customer feel extra special. Be "transformational" rather than "transactional" and strive to tranform each transaction into a customer relationship where they chose you over and over. Focus on what's most important to the customer and "go the extra mile!"

 

Feature Article

Who’s the Most Important Person in Your Business?

Without the question the answer to this is … your customer. As Sam Walton of Wal-Mart so cleverly said, “The customer can hire or fire us any day of the week simply by choosing to shop elsewhere.” The customer is number one. We must follow these important guidelines at all times and keep the customer’s wants, needs and wishes top of mind.

  1. Treat the customers as you would your best friend.

  2. Listen, really listen to customers and determine what their needs are.

  3. Give them what they need.

  4. Price your products competitively.

  5. Add value through service excellence, atmosphere and delivery.

  6. Make the customer feel like a V.I.P.

  7. Present your products the way the customers want to see them.

  8. Get your product to your customer when they want it.

  9. Always give your customers the little extras… more then they expect.

  10. Thank each customer sincerely and often.

Remember to always answer the question “What’s in it for the customer?”  To do so one needs to be prepared with solid answers to questions the customer might ask and be able to demonstrate the value of your product or service.

The more you anticipate customer concerns and objections and are well versed with what the competition has to offer the more you will be able to show meaningful benefit to the customers.

Practice handling objections and eliminating customer concerns on a regular basis. Be efficient at delivering your product. Anticipate surprises and practice your closing strategies. Your job is to help the customer in their buying decisions by conveying the benefits for them.

Take care of #1…your customer.

 

Lynn Giuliani

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reminder:
Lynn is now booking for 2009

She has reserved time slots for previous clients but they are filling up fast. So if you'd like to schedule training with Lynn in 2009, please contact her at your earliest opportunity.


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