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This Month's Featured Programs:

Relationship Building for Calling Officers

-Outbound calling skills
-Reasons to make contact
-Organizing your target list
-Disciplines of follow up
-Building the relationship through other resources

Lynn designs programs specific to her client’s needs. She has developed 300 modules over her last 15 years as a training consultant. Modules can be combined or added to any program to create the ideal session for your company. 



Feature Article

Relationship Building 101

Relationships are the center of all business. It is often said that it’s “who you know not what you know” that really counts. This is true in business and in all aspects on one’s life. The word relationship suggests connection, something in common between two people. Use these simple relationship rules and improve the daily interaction with others. Consciously reach out to others by asking questions and demonstrating genuine interests.

• Get along with yourself. The first friend you need to find is inside you. If you cannot accept, like or enjoy yourself, how can you possibly be receptive to others? Treat yourself with the respect and kindness that you deserve. Believe in yourself and stay true to your word.

• Value people. You cannot make another person feel important if you secretly feel that he or she is “a nobody”. Recognize that everyone has value and provides their own unique contributions to the world. Treat them accordingly. What you give out you will get back.

• Be a giver not a taker. Make an effort to form relationships… extend yourself. If you know there is something you can offer that can help someone else initiate that gesture and share a little piece of yourself. Reach out and make room to enjoy new relationships. Make it a point to meet new people and expand your circle of friends and business contacts. The more people you come into contact with the more your opportunities will expand in business and personal life.

• Be considerate and tactful. Often people say things that hurt others without meaning to do so. Whether they are in a hurry or simply fail to think about how their words are received they can in fact do damage to others unintentionally. Choose your words carefully and speak to others as you would like to be spoken to yourself.

• Be a good listener. The best way of all to develop relationships is to show your interest in others by being a good listener. We have all been around someone who simply talks too much and dominates the conversation. These people are not developing new relationships but simply “tooting their own horn.” The more you listen the more you learn and the more you develop friendships.

Lynn Giuliani



get your our own custom program

Contact Lynn at 360-319-6776 to schedule your custom designed program.



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